My older brother recently passed away unexpectedly. Our family was in shock and needed to find a funeral director to help plan his services. We do not live in the Elgin area but wanted to find a funeral home near my brother’s house. We called Symonds-Madison based solely on the online reviews and I’m really glad we did. Daniel was so helpful to our family during this terrible time. He explained what we should expect during each step of the process and answered all of our questions patiently. He was very responsive to our needs and always answered our calls and emails promptly. He was even able to accommodate some special requests that made my mother and niece feel more comfortable during the visitation.