A Death Has Occurred

Handling the death of a loved one is never an easy task.  Please know our family at Symonds-Madison Funeral Home is here to walk you through this process, 24-7. You may also want to enlist the help and support of a trusted friend or family member to help you make the necessary arrangements.

When a Death Occurs at Home

When a death occurs at home, you need to call 911 and speak with emergency personnel immediately.  If no one else was present when the death occurred, the police will have to investigate and determine whether an autopsy is necessary before the body can be taken into your funeral provider’s care.  Once you have spoken to emergency personnel, please call us directly at (847)741-1128. We are available 24-7 for your call.

When a Death Occurs at a Hospital or Nursing Home

When a death occurs at a hospital or nursing home, the staff will immediately notify you and the coroner.  If you have designated Symonds-Madison Funeral Home as your funeral home of choice in the facility’s records, they will take care of notifying us. You may be asked to sign a written release authorizing us to take your loved one into our care.  We will then be in contact with you to discuss next steps.  

When a Death Occurs Under Hospice Care

If your loved one was under the care of a hospice provider, your first step should be to call your hospice provider.  Hospice will send a nurse to determine the official time of death and also notify the proper authorities.  If you have designated Symonds-Madison Funeral Home as your funeral home of choice in the hospice records, they will take care of notifying us.  We will then be in contact with you to discuss next steps.  

If you have not yet chosen a funeral provider and need guidance on how to proceed, please call us at (847)741-1128 for immediate assistance. We are here for you and will take all the time you need to have your questions answered.

When you meet with us to make your arrangements, we’ll discuss your wishes about how you and your family would like to honor your loved one.